Contact
Everything reaches us by email. Pick the route that fits and your message arrives with the right subject already on it.
One address for everything. The routes below only set the subject line so your message gets to the right person faster.
Ways to reach us
Each of these opens a message to the same address with a subject already filled in. Nothing is submitted through this website.
Questions about what Vrot does, how it is licensed, or whether it suits the way your business works.
Helpful to include: Tell us roughly what you would want a worker to handle.
Email us with the subject “General enquiry”
Tell us which application you want a worker to connect to, and what it would need to do inside it.
Helpful to include: The application name and one real job it would run.
Email us with the subject “Integration request”
Something in the Windows application is not behaving the way you expected, or you are stuck part-way through setting a worker up.
Helpful to include: Your Windows version and what you were doing at the time.
Email us with the subject “Support request”
Ask about a specific setup step, what an integration can and cannot do, or a permission you are not sure how to set.
Helpful to include: Ask a specific question and we will answer it directly.
Email us with the subject “Documentation question”
If none of these fit, write to support@vrot.ai directly. Every route above lands in the same place anyway.
What to expect
Two things worth knowing, so nothing sits waiting in the wrong place.
We do not publish a response-time target and we would rather not promise one we cannot keep. Every message sent to support@vrot.ai arrives in the same inbox and gets read.
A short, specific question is answered faster than a general one. If something is time-sensitive, say so in the first line rather than the last.
Signing in, changing a plan, connecting or disconnecting an application, adjusting what a worker is allowed to do and reviewing what it has done are all handled inside the Vrot Windows application. This website has no account area.
Email us if you cannot get into the app or something there is not working — that is exactly what the support route is for.
Faster than an email
If your question is one of these, you do not need to wait for a reply at all — the answer is already published on the site.
Still stuck? Describe the situation in your own words to support@vrot.ai.