Legal
Privacy policy
What we collect, why we collect it and what you can ask us to do with it.
The short version
- We collect what we need to run your account, your license and your plan.
- Your Alpaca keys stay on your computer. We never ask for them.
- Stripe handles payments. We don’t see your full card number.
- We don’t sell your details or share them with anyone for their own use.
- The only cookies keep you logged in. No analytics, no ads, no tracking.
- You can ask us to show you your details or delete them at any time.
Who we are
This website and Vrot app are run by Vrot AI (“we”, “us”). We decide how the details you give us are used, which makes us responsible for looking after them. Questions about your data? Email support@vrot.ai.
What we collect
Your account
Your email address and your password. Your password is stored scrambled (hashed), so nobody can read it, us included. We also keep your license key and when you signed up.
Your computers
When the app checks your license, it sends us an ID for your computer, a short name for it, the app’s version and the time. That’s how your account page shows your computers and how we keep Pro to 2 computers.
Your plan
If you buy Pro, Stripe collects your payment details. We get your plan, its status and its renewal date from Stripe, not your card number.
Emails with us
If you email us, we keep the conversation so we can help you.
What we don’t collect
We never ask for your Alpaca keys. They stay on your computer, and the app talks to Alpaca from there. We don’t sell anything to advertisers, and the site has no analytics, adverts or social media buttons. Fonts, scripts and images all come from this website itself.
Cookies
When you log in, we set a cookie that keeps you logged in. It’s needed for your account to work, so we don’t ask first. We don’t use any other cookies.
Your IP address and server logs
This website is hosted by Vercel. Like any host, Vercel needs your IP address to send you pages, and it keeps short request logs to run and protect its service.
Why we use your details
- to run your account, log you in and reset your password
- to check your license and show your computers
- to bill Pro and show your plan
- to email you about your account, your license or your plan
- to answer you when you get in touch
We do this because it’s needed to give you the service you signed up for. We don’t send newsletters.
Who can see your details
Only the Vrot AI team, and the companies we use to run things, on our instructions:
- Vercel hosts the website and its account functions.
- Supabase stores accounts, licenses and computers, and sends account emails like sign-up and password links.
- Stripe takes payments for Pro.
We don’t sell, rent or trade your details. We would only pass them on if the law required us to.
Where your details are kept
Account details are stored in a Supabase database in the United States. If you live outside the United States, this means your details are sent there. Each company above offers data protection terms that cover transfers like this.
How long we keep them
We keep your account details while your account is open. If you ask us to delete your account, we delete them. We keep billing records for as long as tax law requires.
The earlier early-access list
If you joined our early-access list for an earlier home-design project, those details are stored in Supabase, and emails about the list were sent through Resend. We keep them for no longer than 24 months after you signed up, then delete them. Ask us and we’ll delete them sooner.
Keeping your details safe
Access to our database is limited to our team. Sign-in cookies can’t be read by scripts on the page. If something ever went wrong with your data, we would tell you and the right authority as the law requires.
Your rights
You can ask us to:
- show you the details we hold about you and send you a copy
- correct anything that’s wrong
- delete your details and your account
Email support@vrot.ai from the address on your account, so we know it’s you. It’s free and we’ll reply within one month.
If you’re not happy with how we’ve handled your data, please tell us first so we can put it right. You can also complain to the data protection authority where you live. In Australia that’s the Office of the Australian Information Commissioner.
Children
The app is for adults. Please don’t create an account if you’re under 18.
Changes to this policy
If we change this policy, we’ll update it here and change the date at the top. If a change affects how we use details you’ve already given us, we’ll email you before it applies.